The Florida Department of Children and Families in conjunction with the Florida Alcohol and Drug Abuse Association (FADAA) would like to invite you to a FREE webinar.

WHAT:  Process Improvement:  "The Customer is Not the Problem"

PRESENTER:  Dr. Rosa West, Meridian Behavioral Health Center, Inc.

DATE:  Tuesday, March 27, 2012

TIME:  1:30 p.m. - 3:30 p.m., EST

CEU's:  2.0 Continuing Education Units/Contact Hours are provided for this event

Florida Certification Board Provider #A-001, Exp. Date 12/31/2013

Florida Board of Social Work, Marriage and Family Therapy and Mental Health Counseling Provider #50-676, Exp. Date 3/31/2013

Florida Board of Nursing Provider #50-676, Exp. Date 10/31/2012

ABOUT THIS WEBINAR:

Leading successful change and improvement requires focusing on key organizational issues and understanding the needs of the customer.  However, addressing these issues and the needs of the customer are often challenged by the lack of available resources, budget constraints, staff problems, etc.  Successful organizations are committed to understanding critical issues which challenge successful change and developing effective strategies to overcome them.  This webinar will focus on identifying key issues in the change process, identifying and involving the customer in the change process, and determining the likelihood of project success.

To register for this event, please click on this link, https://fadaaevents.webex.com/fadaaevents/onstage/g.php?d=664683025&t=a or copy and paste into your browser:

Please read the following important messages before registering for this event:

Once the host approves your registration, you will receive a confirmation email message with instructions on how to join the event.  To avoid problems with log-in and receiving credit for attendance, please use the confirmation email to join the event.  This email is coded with your registration information. Also, please confirm that email from "MESSENGER@WEBEX.COM" is not blocked as spam or junk by your email server.

ABOUT THE PRESENTER:

Rosa West, PhD is currently Vice President of Specialty Programs & New Initiatives for Meridian Behavioral Healthcare in Gainesville.  Dr. West holds a Doctoral Degree from the University of Florida in Counselor Education, specializing in Marriage & Family Counseling.  She is a Licensed Mental Health Clinician and a Licensed Marriage & Family Therapist in the state of Florida and has worked in the field for over 10 years with expertise in family/couples therapy, co-occurring disorder treatment, specialized services for women & minorities, and utilization of process improvement tools.  Dr. West also has extensive experience in Cognitive Behavioral Therapy, Motivational Interviewing, and Motivational Enhancement Therapy.

This product was supported by the Florida Department of Children and Families Substance Abuse and Mental Health Program Office funding.

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